Privacy Policy

1. Introduction

Pipolino SAS (“we,” “us,” or “our”) is committed to protecting the privacy of our customers. This Privacy Policy describes how we collect, use, and disclose the personal information we collect through your use of our website, https://us.pipolino.com (the “Site”), and related services.

By using the Site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect personal information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you.

A. Information You Provide Directly to Us

We collect information you provide when you:

  • Place an order: Name, billing address, shipping address, email address, phone number, and payment information (processed via a secure third-party processor).
  • Create an account: Username, password, and contact details.
  • Sign up for marketing/newsletters: Email address.
  • Contact customer support: Name, email, and the content of your communications.

B. Information Collected Automatically

When you visit the Site, we automatically collect certain information about your device and activity:

  • Device Information: IP address, browser type, operating system, and unique device identifiers.
  • Browsing Information: Pages viewed, referring/exit pages, timestamps, and clickstream data.
  • Location Information: General location derived from your IP address.

C. Information from Third Parties

We may receive information about you from third-party service providers, such as payment processors, shipping partners, and marketing partners.

3. How We Use Your Information

We use the information we collect for the following business and commercial purposes:

  • Fulfillment: To process, fulfill, and deliver your orders, and manage returns and exchanges.
  • Account Management: To manage your registration and account on the Site.
  • Communication: To communicate with you about your order, account, and to respond to customer service requests.
  • Marketing: To send promotional offers, newsletters, and marketing communications, subject to your consent.
  • Improvement: To analyze website usage, improve the quality of our products and services, and enhance your shopping experience.
  • Security: To protect against fraudulent transactions and to prevent unauthorized access to our systems.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Sharing Your Information (Disclosure)

We may disclose your personal information to the following categories of third parties:

  • Service Providers: We share necessary information with third parties who perform services on our behalf, such as payment processing, shipping and logistics, website hosting, email delivery, and customer service.
  • Business Transfers: In the event of a merger, acquisition, financing, or sale of assets, we may transfer your personal information to the acquiring entity.
  • Legal Disclosure: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or subpoena).
  • Marketing/Advertising Partners: We share information with third-party advertisers to help us market our products, including through interest-based advertising.

5. Data Security

We implement appropriate technical and organizational measures to protect the personal information we collect and store. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

7. Your Privacy Rights (US Consumers)

Depending on your state of residence (e.g., California, Virginia, Colorado), you may have the following rights regarding your personal information:

  • Right to Know (Access): You have the right to request details about the specific pieces of personal information we have collected about you, the sources of that information, and the purpose for collecting it.
  • Right to Delete: You have the right to request that we delete the personal information we have collected from you, subject to certain legal exceptions.
  • Right to Correct/Rectify: You have the right to request the correction of inaccurate personal information we maintain about you.
  • Right to Opt-Out of Sale/Sharing: You have the right to opt-out of the “sale” or “sharing” of your personal information (as defined by CCPA/CPRA, which includes cross-context behavioral advertising).
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To Exercise Your Rights: To submit a request to exercise your privacy rights, please contact us via our contact form.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data that are stored on your device.

  • You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

9. Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Policy. You are advised to review this Privacy Policy periodically for any changes.

10. Contact

Questions about the Terms of Sale should be sent to us via our contact form.